Please read and contact us before you order if you have any questions. Exchange only for defective college books and videos. No refunds for college books and videos. Reshipments available if our delivery confirmation does not show that product delivered to shipping address. The Hook Up Book Series have a 30 day money back guarantee less s/h. Contact us and request a return number and simply send your Hook Up Book back in good condition within 30 days of receipt and we will refund all monies paid minus any shipping and handling costs. Customer Add-On Policy: We will contact you with product recommedations. Since most of our products belong to a series or group of similiar products this may interest you. If you do not want customer add-ons of product recommedations please send an email to requesting no-add ons. All customer add-ons of product recommendations will ship seperately of your original order and will arrive within 4-6 weeks. Original orders usually ship within 24 to 72 hours and arrive within 5 to 10 days. Our Credits Policy: If a credit is due, we issue credit within 24 hours of email or contact. It takes 2-3 business days before credits appear in your account. Our Privacy Statement We are highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, we have adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business: 1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely. 2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs. 3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service. 4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services. 5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy. Questions. If you have questions about this privacy policy, please contact us via email. Thank you.